Resident Resources & Helpful Contacts

Keep these contacts handy for community questions, city services, and utility concerns.

ChimneyHill Management

For HOA account questions, association maintenance, pool access, architectural requests, and community rules, contact management through TownSq.

When reporting a maintenance concern, include your property address, a description of the issue, and photos when available.

City of Dallas Services

311 or 214-670-3111

Report missed trash or recycling collection, ask about bulk pickup, or request help with city service concerns.

You can also submit a request online through Dallas 311.

Water & Sewer

Water or sewer emergencies: 311 or 214-670-3111
For city water and sewer emergencies, including assistance turning water off at the meter. Available 24 hours a day.

Water billing and account questions: 214-651-1441
Dallas Water Utilities customer service is available Monday–Friday, 8 a.m.–5 p.m.

Power Outages

Oncor: 888-313-4747

Report electricity outages or check outage status, 24 hours a day. For electricity bills or account questions, contact the retail electricity provider listed on your bill.

Internet, Television & Telephone

Contact your chosen provider directly for service interruptions, technical support, or billing questions. Your provider’s contact number appears on your bill or account portal.

Emergencies

Call 911 for emergencies requiring police, fire, or medical assistance.

For association maintenance concerns, submit a work order through TownSq or contact management.